Shipping policy

At [AVENRA], we are committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below for full details.

1. Order Processing Time

All orders are processed within [PROCESSING TIME] after payment is received. Orders are processed on business days (Monday to Friday, excluding holidays).

Once your order has been processed, it will be shipped and you will receive a confirmation email with tracking details.

2. Shipping Methods & Delivery Timeframes

We offer the following shipping options:

Standard Shipping: Estimated delivery within [5-10 BUSINESS DAYS]
Express Shipping (if available): Estimated delivery within [2-5 BUSINESS DAYS]

Delivery times are estimates and may vary depending on your location and external factors such as carrier delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Standard Shipping: [free]
Express Shipping (if applicable): [depend on item]

We may occasionally offer free shipping promotions, which will be clearly stated on our website.

4. Tracking Information

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment’s progress.

Please allow [24-48 HOURS] for tracking information to update after receiving your shipping confirmation.

5. Delivery Issues & Delays

While we strive to deliver your order on time, delays may occur due to:

High demand or peak seasons
Shipping carrier delays
Weather conditions or unforeseen circumstances

If your order is significantly delayed or lost, please contact us at [avenraus@gmail.com], and we will assist you promptly.

6. Incorrect Address or Failed Delivery

Please ensure your shipping address is accurate at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If a package is returned to us due to a failed delivery attempt, additional shipping fees may apply for reshipment.