Refund policy

At [AVENRA], your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return, your item must:

Be unused and in the same condition that you received it
Be in its original packaging
Include all original tags, accessories, or components

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

You may request a return within [5 DAYS] of receiving your order.

Requests made after this period may not be eligible for a refund or exchange.

3. Return Process

To initiate a return, please contact us at [EMAIL - avenraus@gmail.com] with:

Your order number
Reason for return
Photos (if the item is damaged or defective)

Once your request is approved, we will provide instructions on how to return your item.

4. Refund Process & Timing

After we receive and inspect your returned item:

We will notify you of the approval or rejection of your refund
If approved, your refund will be processed within [REFUND PROCESSING TIME]

Refunds will be issued to your original method of payment. Please note that it may take additional time for your bank or payment provider to process the refund.

5. Exchanges

We offer exchanges for defective or damaged items, or if you received the wrong product.

If you would like to request an exchange, please contact us at [EMAIL avenraus@gmail.com]. Exchange requests are subject to product availability.

6. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within [5 DAYS] of delivery.

Include clear photos of the issue so we can resolve it quickly. We will offer a replacement or full refund at no additional cost to you.

7. Non-Returnable Items

The following items are not eligible for return:

Used or opened products
Personal care or hygiene items (if applicable)
Gift cards or promotional items
Final sale or clearance items

8. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
Original shipping charges are non-refundable (if applicable)

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.